Managed Services
At Pure Tech Solutions, we understand the critical role that technology plays in driving business success. However, managing complex IT infrastructure and systems can be daunting and time-consuming, diverting valuable resources away from core business activities. That’s where our Managed Services come in.
Our Managed Services offering provides comprehensive support and management for your IT environment, allowing you to focus on your core business objectives while we take care of your technology needs. From proactive monitoring and maintenance to round-the-clock support, our team of experienced professionals ensures that your systems are always running smoothly and securely.
With tailored service packages designed to meet your specific requirements, we offer peace of mind knowing that your IT infrastructure is in safe hands. Whether you’re a small business looking to offload IT management responsibilities or a large enterprise seeking to enhance operational efficiency, our Managed Services are the solution you need to stay ahead in today’s digital landscape. Partner with us and experience the benefits of reliable, proactive IT support that drives your business forward.
Flexible Managed Services Options
At Pure Tech Solutions, we understand that every business has unique IT needs, which is why we offer two flexible options for Managed Services:
NBD Remote Managed Services
Our Next-Business Day (NBD) Remote Managed Services are designed for businesses looking for hassle-free IT support without the need for a long-term commitment. With NBD Remote Managed Services, you pay a monthly installment and can cancel at any time, giving you the flexibility to scale your IT support as needed. Our team is committed to addressing your requests promptly, with a guarantee to accomplish the requirement by the next business day. Plus, thanks to remote support capabilities, many required tasks can be completed the same day, minimizing downtime and maximizing productivity. This option is ideal for small to medium businesses looking for reliable IT support without the constraints of a contract.
On-Site Managed Services
For businesses requiring more hands-on support, our On-Site Managed Services provide dedicated resources to work directly at your location. With On-Site Managed Services, you benefit from having a skilled IT professional on-site to address your IT needs promptly and effectively. While this option requires a contract commitment, it offers the advantage of having a dedicated resource available to handle issues and support your team on-site. Whether you need ongoing IT maintenance, troubleshooting, or project assistance, our On-Site Managed Services provide the personalized support you need to keep your business running smoothly.
Key Benefits
NBD Remote Managed Services
Flexibility: No long-term contract commitment is required, which allows for scalability and cost-effectiveness, with monthly payments and the freedom to cancel at any time.
Rapid Response: Guaranteed next-business-day resolution ensures prompt addressing of required tasks and issues, while many task/problems can be completed in the same day, minimizing downtime.
Managed Services with Remote Support: Comprehensive managed services include remote support capabilities, enabling efficient troubleshooting and issue resolution from afar.
On-Site Managed Services
Dedicated Resource: Having a skilled IT professional on-site provides immediate access to manage/support the environment, ensuring timely resolution of issues and personalized assistance..
Proactive Monitoring: On-site presence allows for proactive monitoring and maintenance, identifying and addressing potential issues before they escalate, minimizing disruptions.
Tailored Solutions: With a contractual commitment, clients receive personalized attention and solutions, tailored to their unique business needs and objectives.
NBD - Task Request Process
step 1
Task Identification
The customer identifies the task/s required to be completed
step 2
Accessing Customer Portal
The customer access the customer web portal through his login credentials
step 4
Resource Assignment
The system in the back-end, assigns a resource to the ticket
step 3
Ticket Creation/Submission
The customer creates a ticket with the required task and submits it to the system
step 5
Remote Access
The assigned resource accesses the environment remotely, and completes the task
step 6
Customer Conctact
The customer is contacted and informed about the completion of the task
NBD - Task Request Process
step 1
Task Identification
The customer identifies the task/s required to be completed
step 2
Accessing Customer Portal
The customer access the customer web portal through his login credentials
step 3
Ticket Creation/Submission
The customer creates a ticket with the required task and submits it to the system
step 4
Resource Assignment
The system in the back-end, assigns a resource to the ticket
step 5
Remote Access
The assigned resource accesses the environment remotely, and completes the task
step 6
Customer Conctact
The customer is contacted and informed about the completion of the task
